FAQ – GALÉNIC

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ORDERS & DELIVERIES

First of all, check that the e-mail address you entered during payment is correct. If it is, check your junk mailbox too. If you still haven't received it 4 hours after placing your order, you can contact us by chat or email: contact@galenic.com. Please send us the full name used on your order to help us find it.

We apologize for the inconvenience.Please contact us via chat or contact@galenic.com. Our team will do its best to help you as soon as possible.

It is possible that your order is still being processed or that a discrepancy in our stock has caused a delay in shipment. Please bear in mind that sometimes, in rare cases, it can take up to 10 working days to process an order. We apologize for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to contact us. You can contact our customer service department at contact@galenic.com. Our advisors are on hand to help you Monday to Friday, 9am to 6pm, excluding public holidays.

We are sorry to hear that you have not received your complete order.We apologize for the inconvenience.

Please contact our customer service department at contact@galenic.com to send us the details of your order and the details of the missing item(s) so that we can resolve the problem.

We apologize for the inconvenience.

Please contact our customer service department at contact@galenic.com so that we can resolve the problem.

You've fallen in love with our products, can't wait to receive them and want to know the status of your order?

We send you an initial email to confirm your order, including the order number.

Our teams then prepare the order. When it's handed over to the carrier, we send you a second email with the number and tracking link so you can follow the delivery. If you haven't received it, please check your junk mail box or contact our customer service department via chat or directly by email: contact@galenic.com. We'll get back to you as soon as possible.

Our teams are mobilized to prepare and dispatch your orders as quickly as possible.

We generally dispatch your orders within 5 to 10 working days.

Delivery of skincare products ordered from the Galénic online store is free of charge.

Your orders are prepared in France by our partner Dispéo and then delivered by Colissimo.

We apologize for the inconvenience.Please contact us via chat or contact@galenic.com.
Our team will do its best to help you as soon as possible.

We offer home delivery. However, if you are absent at the time of delivery, the parcel will be dropped off at a relay point.

We currently deliver to the following areas:
- North America (USA and Canada)
- Europe
- Switzerland
- French overseas departments and territories
- Saudi Arabia
- United Arab Emirates
- Israel
- Australia

We offer home delivery.

RETURNS

At Galénic, your satisfaction is our top priority. If you place an order and change your mind, returns are free.

Simply send an email to contact@galenic.com stating the reason for your return request, and our customer service department will provide you with the return slip and label.

Product quality and customer satisfaction are our top priorities at Galénic.

Although we make every effort to avoid this, it does happen that an item is damaged in transit or is defective.

If you receive a damaged or defective product, you must report it within 48 hours of delivery or receipt of the order in person.Please send us an email to contact@galenic.com.This email should contain the following information:
- photos of the damaged product to identify the batch number
- description of the damage
- order number

Our customer service department will get back to you. If the product is found to be faulty, we will replace it at no extra cost and ask you to return the old one so that our quality department can carry out further checks.

PRODUCTS

You can find the products available on the site by typing the product name directly into the search bar.

For further information, please contact our customer service department at: contact@galenic.com

Your satisfaction is at the heart of our concerns at Galénic. Our primary aim is to offer you skincare products that are adapted to your skin.

If you're not sure which skincare product is right for you, please contact our customer service department by e-mail, who will be delighted to help you: contact@galenic.com.

We offer digital gift cards. You can order them directly here, and you'll receive them in just a few minutes.

MY ACCOUNT

Would you like to log in to your account but have forgotten your password?

Please select the FORGOT PASSWORD option on the account login page where you will be prompted to enter your account email address to receive a password reset email.

If you do not receive this e-mail, please check your spam folder.If it is still not received within an hour, or if you are still having difficulty resetting your password after receiving this e-mail, please use the CONTACT US page and we will investigate the matter for you.

You can change your login email address and password by clicking on "My Information" in your account. Please note that your email subscriptions will be sent to your new email address and that all order-related emails will be sent to the email address provided at checkout.

Points of sale

The Galénic Dermo-Cosmetics range is distributed in pharmacies.

The Galénic luxury range is distributed :
- online at galenic.com
- at Galeries Lafayette Internationales - 21 bd Haussmann, 75009 PARIS
- in the Wellness area of Galeries Lafayette Haussmann - 40 bd Haussmann, 75009 PARIS

If you have any questions about the luxury range, please contact our customer service department: contact@galenic.com.